Warranty Policy

OUR COMMITMENT TO YOU

About Us

Connected Sensors is an innovation and solutions leader enabling Internet of Things businesses to improve process reliability by capturing & analysing data and identifying potential issues that unlock valuable efficiency and effectiveness. With our loT family of sensors that supports all major LPWAN networks we can offer turnkey solutions to enable a connected business.

At Connected Sensors our goals are simple – we strive to help the world unlock the endless benefits that the Internet of Things can offer. Benefits that range from risk visibility and mitigation to efficient automation. from improved control like Remote Monitoring to powerful information like Big Data. We are your proud partner.

 

Policy

Products manufactured by Connected Sensors carry a 24-month warranty period. Any other products supplied by the Connected Sensors will carry a warranty as specified by that supplier and stated in the Warranty Summary supplied. Additionally, information shall be forwarded to the customer upon request. All warranty claims shall be evaluated on merit and shall be approved by the designated person.

No product in any form or configuration supplied by Connected Sensors shall be subjected to a warranty claim under the following conditions:

  • Damage of any nature due to tampering, re-locating or any installation not done by a Connected
    Sensors approved technician.
  • Any misuse. electrical surge, impact moisture, or modification
  • Any natural or man-made disaster, including accidental events.

 

Claims

In the event of a warranty claim if damaged cause to the equipment under any of the following conditions, Connected Sensors has the right to void warranty claim and/or prepare a quotation for the repair of the damaged equipment.

  • Natural or manmade Disaster, Earthquakes, Fires, Floods
  • Tampering, or removal of batteries
  • Re-Location of the device without formal approval
  • Found to be running on substandard batteries.

All installation, commissioning and maintenance work is only to be carried out by a pre-approved Value-added Reseller or approved installer. Any modifications or configuration carried out after the project has been commissioned and not pre-approved by Connected Sensors shall fall outside the scope of the warranty policy.

For Support Enquiries please reach out to .

Thank you for partnering with Connected Sensors.